A forensic pathologist who began his career in the Navy, he first investigated aircraft accidents, then unexpected deaths at Naval hospitals. Also investigated the watershed Billig case of 1986, which publicized the need for error-reduction in medicine, and places Dr. Lord at the origins of the quality improvement movement. Post-Navy he joined SunHealth, helped run the American Hospital Association and Health Dialog. Also worked with #7 Wennberg on the Dartmouth Atlas. As Humana's chief innovation officer, he pushed initiatives to demystify healthcare for members and engage them with gaming. We especially appreciate SmartSummary, a quarterly English translation for members of typical benefits-Greek. Joined Navigenics this spring. 

"These are all progressions on the same basic track of getting people to a place of sovereignty over their healthcare -- putting them on the same level as their doctors in the decision-making. Navigenics represents the next step. We provide people with a science-based view of their future risks, then give them resources to understand how they might impact those risks."